FAQs

Frequently Asked Questions

What does DogMomHat sell?

DogMomHat sells printed T-shirts, hoodies, and sweatshirts for people in the United States. DogMomHat is our brand name; the catalog is not limited to dog-themed products.

Are products made to order?

Many items are prepared after an order is placed. Production details, materials, available colors, and sizes vary by product and are shown on each product page.

How do I choose a size?

Check the size chart linked on the product page before ordering. Available sizes and garment measurements vary by item.

How long does delivery take?

Production normally takes 1–5 business days. Standard U.S. delivery is estimated at 1–15 business days after production. Delivery estimates may vary by destination and carrier conditions.

When is shipping free?

Orders over $79 qualify for free standard shipping within the United States.

Can I change or cancel an order?

Contact support@dogmomhat.com as soon as possible. Cancellation requests are accepted within 24 hours after purchase when production has not started.

What is the return policy?

Return eligibility depends on the item and the reason for the return. Please review our Return & Refund Policy before ordering. Damaged, defective, or incorrect items should be reported within 7 days of delivery.

How can I track my order?

When your order ships, we will email a tracking number. Tracking may take up to 24 hours to become active.

How do I contact support?

Email support@dogmomhat.com or call +1 (305) 489-1182. Support hours are Mon–Sat, 9:00 AM–6:00 PM EST.